Shipping & Returns
Everything you need to know about getting your order — and returning it if needed.
Shipping
All orders ship from Parker, Colorado. We ship orders within 1 business day (excluding weekends and holidays).
Free Standard Shipping
On all domestic orders over $100.
Delivery times are estimates and may vary. You'll receive a tracking number via email once your order ships.
Returns
We stand behind the quality of every product. If you're not completely satisfied, we offer a 30-day return policy from the date of delivery.
Non-Defective Items
Items must be unused and in original packaging. Return shipping is paid by the customer.
Defective Items
If your product has a manufacturing defect, we'll cover return shipping and offer a full refund or replacement.
Start a Return
Email us at returns@kayaeco.com with your order number and reason for return. We'll get back to you within 1–2 business days.