Shipping & Returns
Everything you need to know about getting your order — and returning it if needed.
Shipping
All orders ship from Los Angeles, California. We process orders within 1–2 business days (excluding weekends and holidays).
Free Standard Shipping
On all domestic orders over $100.
Delivery times are estimates and may vary. You'll receive a tracking number via email once your order ships.
Returns
We stand behind the quality of every product. If you're not completely satisfied, we offer a 30-day return policy from the date of delivery.
Non-Defective Items
Items must be unused and in original packaging. Return shipping is paid by the customer.
Defective Items
If your product has a manufacturing defect, we'll cover return shipping and offer a full refund or replacement.
Start a Return
Email us at returns@kayaeco.com with your order number and reason for return. We'll get back to you within 1–2 business days.